Privacy Policy

Updated 04/03/2025

Our Commitment to Privacy

Your privacy is important to us at TrustLocal Digital. We are committed to protecting your personal information and provide this notice to explain our information practices and the choices you can make about the way your information is collected and used. This notice is available on every page of our website.

Scope of This Policy

This Privacy Policy applies to both our website and our mobile applications, including the TrustLocal Digital Marketing Control Center app, available on Google Play and the Apple App Store. It explains how we collect, use, and protect personal data when users access our website or mobile apps.

Information We Collect

Personal Information You Disclose to Us

We collect personal information that you provide to us, such as name, address, contact information, and payment details for the purposes of providing services and processing recurring subscription payments.

Information Automatically Collected

We automatically collect certain information when you visit our website, including IP address, browser type, device information, operating system, language settings, and usage behavior. This helps us maintain security, improve our services, and analyze site performance. We also collect information using cookies and tracking tools.

Use of Your Information

We process your information for purposes based on legitimate business interests, fulfilling our contract with you, complying with our legal obligations, and/or your consent.

We use the information you provide about yourself to provide services. We do not share this information with outside parties except as necessary to complete your request for our services. TrustLocal Digital reserves the right to reveal this information in response to a valid subpoena or court order.

We use return email addresses to answer emails for tech support, customer service, tell-a-friend, email updates, and such addresses are not used for any other purpose or shared with outside parties.

We never use or share personally identifiable information in ways unrelated to the ones described above without providing you an opportunity to opt-out or prohibit such unrelated uses.

Categories of Information We Collect

We collect limited personal information, including:

• Contact details such as name, email address, and phone number submitted through our website forms.
• Technical information such as IP address, browser type, and pages visited, collected through analytics tools.
• Marketing data such as ad interactions and traffic sources from Google Ads and related platforms.

Purpose of Collecting Information

We collect this information to respond to requests, improve our website, measure advertising results, and manage lead generation campaigns.

• Respond to inquiries and provide requested services.
• Improve website performance and user experience.
• Analyze traffic and campaign performance through analytics tools.
• Run advertising and lead generation campaigns.

Tracking and Advertising

We use cookies and tracking tools, including Google Analytics and Google Ads, to measure site activity and advertising performance. These tools may collect information such as your IP address, browser type, and pages visited. You can control or disable cookies in your browser settings or opt out of personalized ads at https://adssettings.google.com

Sharing of Your Information

In Short: We only share information with the following third parties.

We only share and disclose your information with the following third parties:

• Facebook Customer Chat for communicating and chatting with users
• Google Ads, including click-to-call and remarketing tools
• Facebook/Meta Pixel for advertising and retargeting (planned)
• Google Analytics and Google Tag Manager for website tracking and analytics
• WHMCS for billing and account management

Mobile App Data

Our mobile app uses a secure webview to access client dashboards and services. The app may collect limited information such as login credentials, device identifiers, and push notification tokens to provide core features like lead alerts and secure access.

We do not collect or share precise location data, health data, or sensitive personal information. Data is used only to deliver app functionality and improve performance.

Push notifications are delivered via services such as Firebase Cloud Messaging (Google) or Apple Push Notification Service (APNs).

Cookies and Tracking Technologies

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (such as web beacons and pixels) to access or store information. These may be set by us or by third-party services such as Google and Facebook. Our Cookie Policy provides specific information on how we use such technologies and how you can refuse certain cookies.

You can manage your cookie preferences through your browser settings or through tools such as:

• Google Ad Settings
• Google Analytics Opt-out

Our website uses functional and analytical cookies required for operation and performance. These cookies cannot be disabled, but you can manage or clear cookies through your browser settings.

Third-Party Websites

Our website may provide links to third-party websites. We have no control over these websites or their content and do not assume any responsibility or liability for these websites. We do not endorse or make any representations about these websites and advise you to access them at your own risk.

Data Security

At TrustLocal Digital, we take the security of your personal information very seriously. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have implemented appropriate physical, electronic, and managerial procedures to safeguard the information we collect both online and offline.

All online credit card transactions are processed on secure servers through a secure SSL connection and are fully compliant with industry standards. Upon completion of a project with a client, all billing information, including credit card information, is securely deleted. We retain personal information only as long as necessary to provide services and meet legal or accounting obligations. If a data breach occurs that may affect your personal information, we will notify you as required by law.

Commitment to Children’s Privacy

The protection of children’s privacy is of utmost importance to us. For this reason, to register online or purchase our services, you must be at least 18 years of age. We take the privacy of minors very seriously and strictly adhere to the Children’s Online Privacy Protection Act (COPPA). As such, we do not intentionally collect any personal information from individuals under the age of 18.

Updates to this Policy

We may periodically update our Privacy Policy to reflect changes in our practices or to comply with legal requirements. Any changes to our policy will take effect immediately upon being posted on our website. As our valued user, it is your responsibility to regularly check our website for any updates. Your continued use of our website and services after any changes to our policy constitutes your acceptance of the updated terms.

User Rights and Data Deletion

Users may request access to, correction of, or deletion of their personal information at any time by contacting us at privacy@trustlocaldigital.com. Upon verification, we will delete or anonymize the information unless retention is required for legal, accounting, or contractual reasons.

For our mobile app, users can delete stored data by uninstalling the app. Account-related or server-side data associated with the app will also be deleted upon verified request unless it must be kept to provide ongoing services or to meet legal or billing requirements.

State Privacy Disclosure

TrustLocal Digital is a small business and is not subject to state consumer privacy laws such as the CCPA/CPRA. We do not sell or share personal information. We voluntarily respond to reasonable requests to access or delete data.